Book a taxi with Reservaneo
Booking a taxi online without losing the day to it and without nasty surprises: here are the answers to the questions that come up most, so you can approach your journey with a settled mind. One-off ride or weekly habit, everything you need to know is gathered here.
Can the drivers be relied on, and what ratings do they get?
We work only with professional drivers whose ratings are good. Every ride can be reviewed by the customer, which is how we hold the standard. The ratings are shown before you confirm anything.
Do I get to set the exact time and the pick-up point?
Yes, without reservation. When you book, you give:
The precise spot where you are collected- The time you want to set off
- The place you want to end up
If your journey calls for it, stops along the way can be added.
What kinds of car can be requested?
The choice runs across several categories, depending on what your journey calls for:
- Standard taxi: what you want when travelling alone or as a pair
- Electric taxi: travelling quietly and without weighing on the environment, alone or with others
- Premium car: well suited to a work meeting or an occasion that matters
- Van or minibus: the answer when the group is large or the family a big one
For each car you see what it offers, how many people it takes and what it costs.
Do I have to book on the spot, or can I sort it out ahead of time?
Both ways of going about it exist:
How does payment work?
Your subscription is paid online by bank card. The ride itself is paid to the driver, in the car.
Is an account required in order to book?
Yes, one has to be opened. That is what gives you the history of your rides, access to your invoices and support cut to your measure.
Am I given proof of payment once the ride is over?
Yes: at the end of every ride a digital invoice goes out to your inbox without your having to ask. If you have an account, you will find it in there too.
Who does one turn to if something goes wrong?
To us: our support team holds the line day and night, all week to clear a question, handle a complaint or get you out of a bind. Chat, phone and email all lead to them.
Frequently asked questions
As soon as the booking is confirmed, a message reaches you by text or email. After that, the map shows your driver making headway, minute after minute.
Yes: once the ride is confirmed, you are given what you need to reach them. A word is enough to say where you are standing or to put a small detail right.
As long as you stay within the window given when you booked, changing or cancelling costs you nothing. And if a hitch or a delay crops up, our customer team picks it up from there.
- Email [email protected]
- Phone +353 15 134 581
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Availability 24 hours a day, 7 days a week
To cancel your subscription, go to the "Cancellation" page and enter the email address associated with your plan . You can submit your request directly here.